Refund & Cancellation Policy

How cancellation and refund requests are handled for our digital services.
Last updated: September 16, 2026


1. Scope
This policy applies to services provided by NexGen Tech Hub, including software, web, AI, marketing and creative production. Each engagement is governed by an accepted written proposal or project agreement. That agreement sets the applicable payment, cancellation and refund terms, subject to mandatory legal rights.


2. Requesting a cancellation
Email info@nexgentechhub.com with your name, project or invoice reference, the service concerned and the reason for your request. Tell us whether you want to cancel the remaining work, raise a delivery concern or request a refund. Please do not include payment-card details or passwords.


3. How requests are assessed
We review the agreed scope, work completed, approved milestones, amounts paid and any third-party commitments authorized for the project. Any amount due or refundable is determined under the agreed project terms and applicable law. A request does not automatically cancel an invoice or create an entitlement to a full refund.


4. Work in progress and completed services
For a project already underway, we will confirm the status of completed work, remaining deliverables and any proposed handover. Charges for completed or accepted work, reserved services and approved external costs are handled as set out in your agreement. We will discuss any disputed scope or delivery issue with you.


5. Revisions and delivery concerns
If a deliverable does not match the agreed requirements, identify the issue and relevant requirement in writing. We will review it against the approved scope and agreed revision or acceptance process. New requirements and changes of direction may require a separate estimate.


6. Third-party and recurring services
Hosting, software subscriptions, advertising spend, stock assets and other third-party charges may be subject to the provider’s own cancellation and refund terms. For recurring support or marketing services, the notice period, billing cycle and cancellation arrangements are defined in your agreement.


7. Approved refunds
If a refund is approved, we will confirm the amount, payment method and expected processing timeframe in writing. Bank or payment-provider processing times may vary. We do not offer a blanket money-back guarantee unless one is expressly included in your accepted agreement.


8. Digital delivery and your rights
Our services and deliverables are supplied digitally; physical returns and shipping do not apply. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. Contact us if you need help understanding how this policy relates to your project.


9. Contact
For cancellation or refund enquiries, email info@nexgentechhub.com with your project or invoice reference.