Cloud setup & deployment
Plan an environment suited to the workload.
• Review hosting and deployment needs
• Define environments and account access
• Configure the agreed release process
• Document costs, dependencies and limits
Maintenance & monitoring
Keep agreed systems under regular review.
• Scope updates and dependency checks
• Define alerts and monitoring ownership
• Plan backups and recovery checks
• Prioritize fixes and ongoing improvements
Technical support & handover
Set clear expectations for operational support.
• Document setup and known dependencies
• Define support channels and coverage
• Agree response targets and exclusions
• Plan escalation and handover procedures
Cost, timing & next steps
Scope and inputs determine cost and timing.
• The systems in scope and support hours affect cost
• Hosting and cloud usage are billed separately
• Start with a review of your current setup
• Share your systems, access and support needs
Who it's for
Businesses with a live website or app
Who cloud & technical support services are for
You need someone to handle updates, fixes and monitoring after launch.
Teams moving to the cloud
You want to host an application or move existing systems to a cloud environment.
Companies without in-house IT
You need dependable technical support without hiring a full-time team.
Backups, monitoring and recovery plans are unclear or untested.
Teams worried about downtime or data loss
For businesses that rely on websites, applications or cloud systems and need them to stay secure, up to date and working.
Our services
Cloud setup & deployment
Cloud, maintenance & technical support services
Environments, hosting and release processes set up for your application.
Website & app maintenance
Regular updates, dependency checks, bug fixes and small improvements.
Monitoring & alerts
Uptime and error monitoring, with clear ownership of who responds.
Backup schedules and tested recovery steps, so you can restore data when needed.
Backups & recovery
After launch, websites and apps still need updates, monitoring, backups and someone to call when something breaks. We handle that work so your systems stay secure and running.
Security basics
Access reviews, updates and good-practice configuration for the systems in scope.
Technical support
Agreed support channels, response targets and escalation for issues.
Platforms & coverage
Major cloud providers and managed hosting platforms
Platforms we support
Website builders and content management systems
Web applications and APIs
Domains, email and DNS configuration
Support starts with a review of your current setup, then agreed maintenance, monitoring and response targets.
Hosting and cloud usage costs are billed by the provider and are separate from our support fees.
Monitoring, logging and backup tools
FAQ
Can you support a website or app you didn't build?
Cloud & technical support FAQs
Often, yes. We start with a review of the setup, code and access to confirm what can be supported.
What response times do you offer?
Response targets, support hours and channels are agreed in your support scope.
Do you provide hosting?
We can set up and manage hosting on a suitable cloud or hosting provider. Hosting costs are billed separately.
We agree what's backed up, how often and where, and test the recovery steps.
How are backups handled?
Answers to the questions we hear most often before a support plan starts.
Is support a monthly plan or per request?
Support can be scoped as ongoing maintenance or agreed tasks, depending on your needs. The details are in your proposal.
Can you help with an urgent issue?
Contact us with the details. We'll confirm what can be reviewed and the next steps as quickly as possible.
Explore more
Related services
Custom portals and internal tools with interfaces your team finds easy to use.
Fast, clear websites that turn visitors into enquiries.
Workflows that connect your tools and cut manual work.
Online stores and product pages built to convert.
Systems are easier to support when they are built and connected well from the start.